1000 €
Ready
- What is exceptional customer experience and why is it important?
- Definition of hospitality
- Building a personal reputation
- The importance of my role within a company and also the importance of a relationship I build with my internal clients as part of employer branding
- Requirements of a modern guests– pyramid of needs
- How to build a customer – oriented attitude
- Your attitude and how it affects the relationship with a guest
- The importance of communication in guest services -assertiveness as an attitude
- How to achieve a better understanding of client needs