Posted by: morevalue

From service basics to extraordinary service

2750 €

2 x 6 hours

  • What is exceptional customer experience and why is it important?
  • Definition of hospitality
  • Building a personal reputation
  • The importance of my role within a company
  • Requirements of a modern guests– pyramid of needs
  • How to build a customer – oriented attitude
  • Your attitude and how it affects the relationship with a guest
  • The importance of communication in guest services -assertiveness as an attitude
  • How to achieve a better understanding of client needs