What I offer
My offer
1-to-1 Coaching 8
8 hours of coaching
- 8 x 60-minute one-to-one sessions
- Chat support between coaching sessions
1-to-1 Coaching 8 x 3
8 hours of coaching with 3 employees
- 10 x 60-minute one-on-one face-to-face sessions
- Email and chat support between coaching sessions
- Assessment interview
- Short- and long-term goal setting
- Psychometric testing
1-to-1 Coaching 8 x 5
8 hours of coaching
- 8 x 60-minute one-to-one sessions with 5 employees
- Email and chat support between coaching sessions
- Assessment interview
- Short-term goal setting
The Core Hospitality Training
2 x 6 hours
- What is exceptional customer experience and why is it important?
- Definition of hospitality
- Building a personal reputation
- The importance of my role within a company
- Requirements of a modern guests– pyramid of needs
- How to build a customer – oriented attitude
- Your attitude and how it affects the relationship with a guest
- The importance of communication in guest services -assertiveness as an attitude
- How to achieve a better understanding of client needs