What I offer
My offer
1-on-1 Coaching 20
20 hours of coaching
- 20 x 60-minute one-on-one face-to-face sessions
- Email and chat support between coaching sessions
- Assessment interview
- Short- and long-term goal setting
- Psychometric testing
- Chat or email reminders for the next steps
- Written report after every coaching session
- Quarterly Progress Assessment
- Access to the Authority Figures in your industry
1-on-1 Coaching 10
10 hours of coaching
- 10 x 60-minute one-on-one face-to-face sessions
- Email and chat support between coaching sessions
- Assessment interview
- Short- and long-term goal setting
- Psychometric testing
1-on-1 Coaching 5
5 hours of coaching
- 5 x 60-minute one-on-one face-to-face sessions
- Email and chat support between coaching sessions
- Assessment interview
- Short-term goal setting
Training for receptionists and waiters
Ready
- What is exceptional customer experience and why is it important?
- Definition of hospitality
- Building a personal reputation
- The importance of my role within a company and also the importance of a relationship I build with my internal clients as part of employer branding
- Requirements of a modern guests– pyramid of needs
- How to build a customer – oriented attitude
- Your attitude and how it affects the relationship with a guest
- The importance of communication in guest services -assertiveness as an attitude
- How to achieve a better understanding of client needs